Refund policy

Refund and Returns Policy

Your right to cancel (14 days)

If you are located in the EU or UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, notify us within 14 days by emailing benas.andas@gmail.com with your order number.

Do not send any item back before contacting us. Returns sent without prior written authorisation from us cannot be processed or refunded.

Returns because you changed your mind

If you wish to return an item for any reason other than a fault, the following applies:

• You must contact us within 14 days of delivery to request authorisation.
• The item must be unused, undamaged, and in its original packaging with all accessories included.
• We will provide you with the return address. Our items are fulfilled from our supplier’s warehouse, so returns are sent there and not to our registered office in Lithuania.
• You are responsible for the cost of return shipping, and for the item until it reaches us. We recommend using a tracked service, as we cannot refund items that are lost in transit.
• Once the returned item arrives and is inspected, we will refund the price you paid for it, together with any standard delivery charge you paid on your original order.
• We may withhold your refund until we have received the item back, or until you provide proof that you have sent it, whichever is earlier.

Please note that return shipping costs can be significant relative to the value of the item. Before returning, contact us — in many cases we can offer an alternative resolution that works out better for you.

Damaged, defective or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, we will put it right at no cost to you.

• Contact us within 7 days of delivery at benas.andas@gmail.com.
• Include clear photographs showing the fault or damage, photographs of the outer packaging as received, and your order number. For a fault that only shows when the item is in use, a short video is helpful.
• We will review your claim and respond within 3 business days. Depending on the issue, we will arrange a replacement or a full refund.
• In most cases you will not need to send the item back. If a return is required, we will cover the cost and provide instructions.

This does not affect your statutory rights, including the legal guarantee of conformity.

Orders that have not arrived

Estimated delivery is 12–18 business days from dispatch. Tracking is provided for every order.

• If your tracking has not updated or your order has not arrived, first check the tracking link in your dispatch email, and check with your local carrier or delivery office, as parcels are sometimes held for collection.
• If your order has still not arrived more than 10 business days after the end of the estimated delivery window, contact us with your order number.
• We may ask you to confirm your delivery address and to confirm in writing that the parcel has not been received or left at your address.
• Where tracking shows the parcel was delivered to the address you provided, we will investigate with the carrier before deciding on a refund or replacement.
• Claims for non-delivery must be made within 30 days of the end of the estimated delivery window.

Items we cannot accept back

We cannot accept returns for change of mind where the item has been used, where the original packaging or accessories are missing, or where the item has been damaged after delivery.

Refunds

Approved refunds are issued to your original payment method within 14 days. Your bank or card provider may take a few additional days to post the funds to your account.

Questions

Contact us at benas.andas@gmail.com with your order number, and we will respond as quickly as we can.